About this policy

This policy explains how Tutela Nova Pty Ltd ("Tutela Nova", "we", "us") handles the personal information we collect through our website and in the course of providing our services. It also describes the choices you have about your information.

We are committed to protecting your privacy and to handling your personal information in line with the Australian Privacy Principles.

Information we collect

We collect personal information in two main ways.

Information you provide to us. This includes your name and contact details, and any other information you choose to give us — for example, when you subscribe to one of our plans, fill in a form, or get in touch with us.

Information we collect automatically. When you use our website, we collect information about how it is used — such as the pages you visit, the type of device you use, and a general, approximate location. This is collected using cookies and similar technologies and helps us understand and improve our services.

We collect only the personal information we reasonably need for the purposes described in this policy.

How we use your information

We use personal information to:

• provide, manage, and improve our services and website;
• understand what our customers and community need;
• communicate with you, including about our services, updates, and offers where you have agreed to hear from us;
• respond to your enquiries and requests; and
• meet our operational and legal obligations.

Marketing and your choices

We will only send you marketing communications where you have agreed to receive them. You are always in control:

• every marketing message includes a simple way to unsubscribe; and
• you can ask us to stop contacting you at any time.

How we share your information

We do not sell your personal information.

We may share it with third-party service providers and suppliers who help us operate our business and deliver our services — for example, providers of technology, hosting, analytics, and service delivery. These providers are only permitted to use your information to perform services for us.

We may also disclose personal information where required or authorised by law.

Storing and protecting your information

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, and to keep it secure.

Your information may be stored or processed both in Australia and overseas, depending on the providers we work with. We take reasonable steps to keep it secure wherever it is handled.

How long we keep your information

We keep personal information for as long as we need it for the purposes described in this policy, or as required by law. When we no longer need it, we take reasonable steps to delete or de-identify it.

Accessing and correcting your information

You can ask us to access the personal information we hold about you, or to correct it if it is inaccurate or out of date. You can also ask us to delete it, and we will do so where reasonable, taking into account the information we need to provide our services and to meet our legal obligations. To make a request, please contact us using the details below.

Family accounts and children

Some of our services — such as parental controls and household network management — involve personal information about members of your household, which may include children. Typically, the account holder sets up profiles, names devices, and chooses protection settings for the people in their home.

This information is provided and managed by the account holder. If you set up or manage a family account, you confirm that you are responsible for that account and that you have the authority to provide information about, and apply settings to, the members of your household. You are responsible for informing the people in your household, as appropriate, about how these features are used.

We use this information only to provide the protection and parental control features the account holder has chosen, we handle it with the same care described elsewhere in this policy, and we do not use it for marketing.

Our website is intended for adults, and we do not knowingly collect personal information directly from children through our website.

Changes to this policy

We may update this policy from time to time. When we do, we will update the date at the top of this page.

Contact us

If you have any questions about this policy or your personal information, please get in touch:

Tutela Nova Pty Ltd (ABN 56 695 132 319) Glen Waverley, Victoria, Australia Email: info@tutelanova.com.au